Returns & Cancellations

You can find all the necessary details regarding cancelling your order or returning an item purchased from GMS Mobility on this page. To request a refund or cancellation, please get in touch with our customer service team via phone or email (details below). We would love to help in either returning or maybe exchanging for another item.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day you received the product.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (for example, a letter sent by post, phone call or email.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you once the item has been inspected on arrival back to us.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, for example, excess mileage or damage. We will make the reimbursement without undue delay, and not later than any of the following:

(a) 14 days after the day we receive back from you any goods supplied
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

GMS Mobility Returns template example:

Nexus Prestige Ltd T/a GMS mobility, Unit 1A Altbarn Road, Colchester, Essex, CO2 8LG (01206) 838888 / sales@gmsmobility.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our contract of sale of the following goods [*] /

Ordered on [*] / received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

If the above information is not clear in any way, please feel free to contact us via email or telephone for more assistance.

Email: sales@gmsmobility.co.uk

Contact number: 01206 838888