FAQ - Delivery
GMS Mobility is proud to offer FREE UK Delivery* on all our mobility scooters and powerchairs (*some exclusions apply such as Highlands, Northern Ireland and Islands etc - please contact us for shipping cost).
Your item will arrive fully assembled on a pallet to protect against damage and shrink-wrapped to protect it against the elements.
Our trusted delivery partner will bring the scooter/powerchair down from the vehicle to ground level. We also ask them politely if they can remove it from the wooden pallet for you so that it is ready to use, however, this is not guaranteed and in which case, you may need some assistance.
Please note - The delivery company are not insured to enter your home or workplace so please be aware that if ordering a mobility scooter, it is technically a curbsite delivery service.
Please note that the courier/haulier company drivers are not mobility experts so please do give us a call if you need any help with operating your scooter post delivery.
Q. Is it really FREE UK Delivery?
A. Yes, we are proud to offer FREE delivery on our mobility scooters and powerchairs.
Please note that delivery charges or exclusions do apply to some areas e.g Scottish Highlands, Islands & Northern Ireland. We will contact you after purchase if any issues.
Q. When is the cut off?
A. If you place your order before midday on a working day, your scooter will arrive within 1-2 working days (some zones take longer and we will contact you after purchase with an exact day)
Q. Can I specify a time for delivery?
A. Due to being a large item haulier rather than a small parcel courier, we can specify a day but not an exact time.
Q. What if i order my scooter at a weekend?
A. If you place your order on a Friday afternoon, Saturday or Sunday the item/items will be dispatched Monday for delivery on Tuesday/Wednesday.
Q. What about bank holidays and seasonal dates?
A. If you have placed an order, with a requested delivery day that falls upon a bank holiday, please expect delivery the next working day after. Our hauliers do not deliver on bank holidays or seasonal days such as Christmas day through to New Year's day.
Q. What if i live in a remote area?
A. In certain areas the delivery may take up to 5 working days (i.e. Scottish Highlands and certain other rural areas.).
Q. Are delivery dates & times guaranteed?
A. Our delivery dates are not guaranteed, even though 99% of orders do get to their destinations within 1-2 working days, we can not be held responsible for late deliveries due to events that are out of our control.
We use some of the largest courier networks in the world but now and again, an order can go over the specified time and we are very sorry. Luckily, this does not happen very often!
Q. What if I miss my scooter delivery?
A. If you think that you will miss your agreed delivery day due to unforeseen circumstances, please contact us urgently on (01206) 838888 as we will need to call the delivery firm to reschedule. If they arrive at your address but can not get an answer, they will charge a fee (usually £50) to redeliver. This is because they are a large item haulier rather than a small parcel courier.
Q. Can I specify a delivery day that suits me?
A. Yes, please phone or email us straight away once you have placed your order with which delivery day (excluding weekends) that suits you best.
Q. I want to speak to someone regarding my delivery?
A. Call us: (01206) 838888 (Lines open 9am - 5.00pm Monday to Friday)
Email us: sales@gmsmobility.co.uk